Paper

Architecting Strategic Influence: Operationalising the UXR Point of View Framework for Research Function Maturity

arXiv:2606.05826v1 Announce Type: new Abstract: This case study illustrates that the systematic application of the User Experience Research (UXR) Point of View (POV) framework serves as an effective operational scaffolding for a UXR function undergoing the critical transition from incubation to maturity. By assimilating structured 'Offensive' and 'Defensive' strategies, the presented Playbook equips UXR leaders with an adaptable toolkit to systematically navigate common institutional barriers, such as stakeholder bias, reactive tasking, and insight fragmentation. By pre-emptive and purposeful…

arXiv cs.HCPublished 2026-06-05Paper link

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